Privacy

This page explains what personal information Boom Leeds collects, why, who sees it and how long we keep it. We collect as little as we can, and we never sell it.

Who we are

Boom Leeds is part of Canalside Community Music Space CIC, 5 Canal Place, Armley Road, Leeds LS12 2DU. Canalside Community Music Space CIC is responsible for the information described here (the “data controller”).

To ask about your information or use any of your rights below, contact us at hello@canalsideleeds.com.

At a glance

• Just browsing: we do not ask who you are, set cookies or track you.
• Buying a ticket: that happens with the ticket agent, not with us.
• Getting in touch: we use what you send us to reply.
• Access requests: we use what you tell us to arrange your access, and delete it three months after the show.
• Lost property: we use what you send us to find your item, and delete it three months later.
• Putting on a show or volunteering: we keep the details we need to work with you.
• At a show: we take photos and video, and you can ask us to remove any you are in.

Visiting this website

You can use this website without telling us anything about yourself. It does not set cookies and does not use analytics or advertising trackers.

Like most websites, our host keeps short-lived technical logs that include visitors’ IP addresses. We use them only to keep the site running and secure.

Some pages show content that comes from other services, which may set their own cookies or record your visit:

• The map on event pages and Getting here comes from Google Maps, which may set its own cookies when it loads
• Music and video players on event pages come from Bandcamp, Spotify or YouTube

Links to our social media, shop and ticket agents take you to other sites with their own privacy policies.

Buying tickets

Tickets are sold by ticket agents such as See Tickets, not through this website. When you follow a ticket link you leave our site, and the agent’s own privacy policy covers the information you give them. The agent shares with us what we need to run the show, such as the names on the guest list for the door.

Getting in touch

If you email us or message us on social media, we use your name, contact details and what you tell us to deal with your question. We keep messages only for as long as we need them to do that and to keep a record of anything we agreed with you.

If you sign up to our newsletter, we use your email address only to send it to you, and every email includes a way to unsubscribe. We never add you to a mailing list because you contacted us about something else.

Some shows have a page where you can ask us to email you the ticket link when tickets go on sale. We use the email address you give us to send you that link, and then we delete it. If you also tick a box to join a mailing list, we add you to that list and keep a record of what you ticked and when. There are two lists and each is a separate choice: ours, and the artist’s. If you tick the artist’s, we pass your email address to the artist so that they can email you. Every marketing email includes a way to unsubscribe.

Access requests

If you use the form on our Accessibility page, this is what happens to what you send us.

What we collect

• Your name and email address, and your phone number if you choose to give it
• Which show you want to come to, and whether you already have tickets
• Whether you would like a personal assistant ticket
• What you tell us about your accessibility requirements

Why we collect it

• To reply to you about access for that show and arrange your ticket
• To make sure the staff working your show know you are coming and what support you have asked for
• To contact you if something about the show changes that could affect your access, such as a change of room

We do not use it for marketing and we do not add you to any mailing list.

Who sees it

• Our events team, who reply to you
• The box office and venue staff working your show, who see only what they need to support you on the night

Proof of eligibility for a personal assistant ticket

If you ask for a personal assistant ticket we will ask you by email to show proof of eligibility. We look at it to confirm that you are eligible and we do not keep a copy.

How long we keep it

We delete your access request three months after the show. If your message was a general question that was not about a particular show, we delete it three months after you sent it. This happens automatically. You can ask us to delete it sooner.

Lost property

If you use the lost property form we keep your name, contact details, and what you tell us about the item and the night, so we can check what was handed in and get it back to you. Our events team sees it. We delete it three months after you sent it, which happens automatically.

Enquiries to a photographer

Our crew photographers have their own pages. If you use the enquiry form on one, we keep your name, your email address and what you wrote, and pass them to that photographer so they can reply to you. We delete it a year after you sent it, which happens automatically. You can ask us to delete it sooner.

Messages you send us

If you use the contact form, or write to us by email or on social media, we keep your name, how to reach you and what you wrote, together with our replies, so we can deal with it and follow it up. The team who answer messages see it. We keep it for a year after the last message, then delete it. You can ask us to delete it sooner.

Promoters, artists and hirers

If you put on a show, play or hire a room at Boom, we keep your name, contact details and the details of your booking so that we can plan and run the event, pay or invoice you, and get in touch about future dates. We keep financial records for as long as the law requires.

Volunteering

If you apply to volunteer, your application and, later, your shifts are held in our volunteer system, Boom Crew. It is seen by the people who run our volunteer team. You can ask us for a copy of what we hold or ask us to remove it if you stop volunteering.

Photos and filming at shows

We take photos and video at shows and use them on this website, on social media and to promote the venue. If you are in a photo or video and would like it taken down, contact us and we will remove it. If you would rather not be photographed at a show, tell a member of staff on the night.

Our legal reasons for using your information

• Because you asked us to do something, such as arrange a ticket or a booking (contract, or steps before one).
• Because you agreed, for information about your accessibility requirements, which can be information about your health and is protected more strongly by law. You agree by ticking the box on the form and can withdraw that at any time.
• Because we have a legitimate interest in running and promoting a venue, such as replying to messages, keeping the website secure and photographing shows. You can object to this.
• Because the law requires it, such as keeping financial records.

Who we share it with

We do not sell your information. We share it only with:

• Companies that store it for us: Vercel, which hosts this website; Supabase, which provides our database; and EmailOctopus, which holds the newsletter list
• Ticket agents, where that is needed to arrange your ticket
• The police or other authorities, if the law requires us to

Some of these companies may process information outside the UK. Where they do, it is under the safeguards UK law requires.

Your rights

You can ask us to:

• Tell you what information we hold about you and give you a copy
• Correct anything that is wrong
• Delete your information
• Stop using your information, or withdraw your consent

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this page

If we change how we use personal information we will update this page. Last updated October 2026.